HMRC still has a long way to go on customer service, says CIOT
HMRC’s performance data for 2025/26 shows it has made progress on customer service but still has a way to go, according to the Chartered Institute of Taxation (CIOT). The data shows a mixed picture with progress on compliance activity, digital adoption and HMRC’s telephone service. However, challenges remain around debt levels, correspondence handling and customer… Read more…











