- £71m in extra funding to improve the service HMRC provides to tax payers.
- Seven day a week service by 2017 that will boast extended hours and Sunday opening on online services and tax and tax credit phone lines.
- Improve existing telephone services & slash call waiting times by recruiting an extra 800 new call centre staff.
- Dedicated phone line and online forum for new businesses and the self-employed.
- Pay-as-you-go payment plan from 2018 for landlords and the self-employed who keep digital tax records.
Osborne confirmed in the 2015 Budget, his plans to switch to digital tax accounts for individuals and small businesses by 2020, with some five million small companies and the first ten million people making the switch in early 2016.
While many advisers saw the move as a natural progression for a system in need of an overhaul, the timetable and other practical issues have caused serious concern.
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